Quality Policy

LEOGRAFIC S.R.L. has established a Quality Management System compliant with the requirements expressed by the UNI EN ISO 9001: 2015 standard.
The primary goal is to provide all our customers with professional services that comply with the agreed requirements, perfectly suited to meet their needs.
The professionalism, the quality of the services provided, the constant trend towards improvement and continuous technological innovation are the strengths of our business activity in the sectors of SCREEN PRINTING and DIGITAL PRINTING, PAPER, PROMOTIONAL and FABRIC PRINTING sector.

Our general objectives are:

• The total orientation to customer satisfaction;
• The reduction of costs attributable to “non-quality”;
• The commitment to improve the sensitivity, the spirit of collaboration and the attention of all staff and external professionals to quality aspects;
• Close collaboration with our suppliers, especially those of materials, to expand and improve the range of products and services offered and increase competitiveness on the market;
• The utmost attention to the management of human resources;
• The utmost attention to the management and constant updating of infrastructures
• Great attention to environmental issues and careful energy management

Specific objectives are instead defined and constantly reviewed through the monitoring of appropriate indicators and are determined by a continuous commitment to promote and disseminate the mentality of continuous improvement, to improve the overall efficiency of the design, production and professional level process, to respect the regulations in force, to respect the specifications provided by the Customer, to obtain the pre-established quality levels, to sensitize, train and systematically update the staff and partners.
The quality of our services is always the result of our commitment, professional capacity, and the organization that must guarantee safety, reliability, completeness and quality of the services offered.

Given these assumptions, the company undertakes to:

• Define clear and measurable objectives at the beginning of each year;
• Analyze the monitoring indices identified in order to evaluate the effectiveness and efficiency of business processes;
• Periodically check the adequacy of its policy to the objectives identified by the Management;
• Verify the results achieved and promote improvement actions;
• Carry out a periodic analysis of internal and external non-conformities;
• Carry out an analysis of the number, severity and validity of customer complaints
• Respect the mandatory legislation, especially that relating to the safety of workers in the workplace;
• Involve all the personnel and the external professional figures concerned, through training and training meetings and encouraging any initiative aimed at improving the quality and the work itself;
• Share and communicate company policy and philosophy at all company levels, to the main external collaborators and to the most important customers;
• Maintain constant attention to processes, in particular those that are connected simultaneously to the dimensions of quality, safety and the environment.

the Management is directly responsible for the complete application of the quality management system and periodically promotes its review to ascertain its suitability.